Help

Travel Fetcher connects two people: someone who wants an item from another country or city, and someone already travelling that route who can carry it in their luggage.

We are not a courier and not a shipping company. A traveller carries an item for your personal use, and hands it to you in person.

If you want an item

Post a Fetch describing what you want and what you will pay.
Travellers on that route make offers. You can talk to them in the app.
Accept an offer and pay. Your money is held in escrow — the traveller does not get it yet.
The traveller buys the item and uploads the receipt and a photo. You approve it.
When you meet, you generate a one-time code. The traveller enters it to confirm the handoff.
You have 24 hours to raise a problem. After that, escrow releases to the traveller.

If you are travelling

Post your trip — route and dates.
Offer to carry a Fetch that suits your luggage.
Once the buyer pays, upload your ID and ticket so we can check the route and dates match.
Buy the item and upload the receipt. You pay for it yourself at this point.
Hand it over in person and enter the buyer's code. You are paid after the 24-hour window.

What you pay

The buyer pays the item cost, the traveller's fee, and a platform fee. Every part is shown before you pay — there are no charges added later. The platform fee is only kept on a Fetch that completes.

If something goes wrong

The item is wrong, or damaged

Raise a dispute inside the 24-hour window. Escrow holds while we review, and we aim to decide within five working days. The handoff photo is the record we use.

The item is seized at customs

The traveller's account is not penalised. Because the traveller paid for the item, escrow returns the item cost to them, and the buyer gets their fees back. Travel Fetcher does not clear items through customs for anyone, and never funds a loss from its own balance sheet.

Someone is behaving badly

Use Report in the app to send it to a person. Use Block to stop someone contacting you — note that blocking does not cancel a Fetch already under way, so a handoff in progress still has to be finished or cancelled properly.

Talk to us

Support: support@travelfetcher.com
Grievance officer: grievance@travelfetcher.com