This explains what Travel Fetcher stores about you, why, and what you can do about it. It describes what the software actually does.
Identity documents, receipts and photos are held in object storage, not in our database — the database keeps only a reference. Access is through links that expire after an hour.
Analytics and crash reports are stripped before they leave us. Phone numbers, email addresses, names, item titles, message text, document references and tokens are removed, and you appear as a random identifier rather than a person. Amounts are recorded as ranges, not exact figures.
Your display name, photo, ratings and completion rate. Ratings appear publicly only after three completed Fetches. Your identity documents are never shown to another user. Contact details are not shared — that is why the chat exists.
Profile → Settings → Delete account, in the app.
We destroy your identity: email, phone, name, photo, payout details, verification documents — including the stored files themselves — device tokens and notifications.
We keep the financial record: transactions, offers, trips, Fetches, ratings, disputes and chat, reattributed to "Deleted user". These are the evidence behind how money was settled, and they belong to the other person's history as much as yours. We cannot remove them without destroying someone else's record of a payment.
You cannot delete while a Fetch is still in progress. Finish or cancel it first.
You can ask what we hold about you, correct it, or have it erased within the limits above. Write to grievance@travelfetcher.com and we will respond.
Support: support@travelfetcher.com
Grievance officer: grievance@travelfetcher.com